If you know your size in any of the other luxury footwear brands, please visit our size comparison page. With help of many of our dedicated customers, we put together sizing references that should help you.
If you are still uncertain, we recommend ordering sample shoes so that you can easily compare two different sizes comfortably at home.
You can also email sales@1702london.com for additional sizing guidance. In your email please include which size and last you usually wear in other shoe brands. You can also include the size and last in other brands that don’t fit you well so that we have a better understanding of your foot shape.
Please remember that ready to wear shoes are returnable within 14 days as long as there is no visible wear marks to the upper or soles.
Since made-to-order shoes shoes are not returnable or exchangeable, we highly recommend sample shoes ahead of time to make sure you order your proper size.
Yes, we can customize any of our current styles and can change the upper material (box calf, pebble grain, suede, etc), the sole (Vibram, JR soles, etc), and the colour (solid colours, patinas, etc).
All custom shoes are considered a made-to-order (MTO) and include a made-to-order fee of 150 pounds (except for exotic skins). We accept a 70% deposit to place a MTO order. The balance will be collected before the shoes are delivered.
Please email sales@1702london.com and a member of our team will work with you to create a custom SKU so that you can easily place your order online.
If you are interested in bespoke, we would like to speak to you to help aide you in taking your measurements and work directly with you on the design and style of the shoe. You can either Watsapp up or email our bespoke team Bespoke@1702london.com .
We have plans to bring back our MJ Heritage Collection, our semi-bespoke line of shoes, to the website but until then please email Bespoke@1702london.com. Depending on demand and the current queue, we will be able to accept new orders.
4 to 6 weeks is the general turnaround time, but we do everything we can to ship shoes sooner. We deliver to customers on a first come, first serve basis.
We will not accept any additional payments or offers to prioritize a new order over an existing one.
We understand the pain of paying customs fees but we cannot declare a lower value for any products that were ordered from us. UK has very strict invoicing, accounting, and compliance practices that we must abide by.
Absolutely. We can produce a custom group-made-to-order for any customer who has at least 3 people who have expressed interest in the proposed model and are ready to place an order. The 150 pounds MTO fee will be waived for each pair.
Please email Bespoke@1702london.com.com to help organize the custom group-made-to-order with you.
Our group-made-to-order program is designed to test new styles and colour combinations with our customers. This helps us to better understand which new shoes resonate well with our customers to plan for stock and also gives our customers a unique opportunity to purchase our products at a lower price point.
Our MJ Patina Chelsea Boot is an established classic of ours that will not be included in any promotion or group-made-to-order.
With help from our friend Christian Vingsand of C.G. Vingsand Shoeshine Trondheim, we put together a guide with some video clips to help our customers maintain the 3D Patina of their shoes. We hope you find this guide helpful. Feel free to contact us at sales@1702london.com if you have any questions.
Absolutely. Please email sales@1702london.com for information on the process and turnaround for having a pair of your shoes resoled.
We´re sorry if the ready made label is slightly confusing. Our ready made shoes are each hand finished after an order is placed.
We start the hand finishing process because often times customers ask for custom requests to the patina or finishing of the soles, so this gives us some flexibility for customization before delivery.
Every pair also includes a handmade glaseage, which is a mirror shine finishing composed of wax and water. We add this before delivery since having a glaseage sit for too long on a shoe before usage, could crack the glaseage upon first wear.
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